Shipping: Everything you need to know
Compare our shipping costs below. We’ll prepare, package and ship your entire order right to your door.
Shipping costs (excl. VAT)
|Order total||Economy shipping||Priority shipping*|
|10+ working days||5-6 working days|
|Orders up to $15.00||5.99||7.99|
|Orders $15.01 - $35.00||6.99||8.99|
|Orders $35.01 - $75.00||8.99||11.99|
|Orders $75.01 - $100.00||11.99||17.99|
|Orders $100.01 - $200.00||12.99||18.99|
|Orders $200.01 - $300.00||13.99||19.99|
|Orders $300.01 - $500.00||14.99||34.99|
|Orders $500.01 - $800.00||24.99||49.99|
|Orders over $800.01||29.99||59.99|
*Priority shipping is not available on all products. See collection.
Shipping times for orders received after midnight are calculated from the following business day. Note that there are exceptions for certain products.
Frequently asked questions
Will my order arrive in one go?
If your order includes products with different shipping speeds, it can be split into separate packages. This avoids delaying products that you can receive sooner.
You'll have a choice of shipping speeds, depending on the products in your cart. For example, if some of your items are available for priority shipping, you will be able to choose this option. You only need to select and pay for one speed.
Before you make the payment, we'll show you how your order will be split and the estimated date that each product will be delivered to your address. This means you will know prior to purchase which products in your cart may arrive later than your chosen shipping speed.
Can I track my order?
Availability of tracking is based on the different carriers we use. If tracking is available, we’ll send the tracking code in your shipping confirmation email.
Do I get tracking info? Where can I find it?
A: Yes, always! Our listed speeds include both the time it takes to print your order and deliver it to the address provided.
Do your shipping speeds include production time?
Yes, always! Our listed speeds include both the time it takes to print your order and deliver it to the address provided.
Which carriers do you use?
We determine which carrier to use for your order based on a variety of factors, such as products purchased, delivery address, size/weight of the package and shipping speed selected.
Are your shipping times guaranteed?
After adding an item to your cart, we’ll show you the promised delivery date for your item – and we stand by that. Obviously, unpredictable weather conditions and carrier delays can happen, but if your order doesn’t arrive on time, you’re not satisfied – and neither are we. Contact us and we’ll make it right.
Will my order be delivered during business hours?
Typically, all deliveries will be made during normal working hours from Monday to Friday.
My package was supposed to arrive today, but I have not received it yet. What should I do?
Packages may arrive as late as 6pm (local time), so it may arrive later in the day. If available, you can also view your tracking information in your Order History under My Account. And feel free to contact us at any time – we’ll be happy to help.
Do you ship to Army Post Offices (APOs) or Military Post Offices (MPOs)?
We’re not able to ship to military addresses right now, but it’s something we’re looking to do in the future.
Do you ship to PO Boxes?
It’s not something we do at the moment, but we’re looking at how we can do so in the future.